Indian Books Shopping App for Android phones and tablets

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FAQs

Frequently Asked Questions


1. Do you ship worldwide?
Yes, books are shipped all possible destinations including India, US, UK, Japan, Germany, and other major Asian and European Countries. However, books with restriction outside India will not be sent


2. What are the shipping cost?
The shipping structure is as follows

(i). International Book Post=> $10/- per book/copy/volume onwards
(The delivery period is between 12-20 working days)
(we may ask for higher charges in case the books are heavy)

(ii).International courier (most countries included) => $20/- per book/copy/volume onwards. Delivery period between 3-7 days.
(we may ask for higher charges in case the books are heavy)

(iii).Registered Book Post (within India) => Rs. 60/- per book/copy/volume onwards. The delivery period is between 7-15 days.

(iv).Courier within India => Rs. 80/- per book/copy/volume onwards. The delivery period is bewteen 3-7 days. (we may ask for higher charges in case the books are heavy)

Shipping charges may be modified as per prevailing market rates. We may also request extra shipping charges for heavy books and multivolume sets. However, we can reduce the shipping cost on bulk orders. Please contact us if you are ordering in bulk at support@indianbooks.co.in.

3. How do I make payment?
Following payment options are available

(i). Credit Card (Visa/Master Cards) through Paypal Payflow (previously known aas Verisign Payment Gateway): You can pay through your visa or master cards. We use VeriSign payment gateway (128 bit encrypted) to process your credit cards. Choose this payment method if your billing address is outside India. The settlement currency for this method is USD.

(ii). Paypal.Com Account: Paypal.com is very popular option of making website payments. Theer are over 96 Million registered users of the paypal.com worldwide. If you have a paypal.com account, you can use paypal as the payment option for your purchases outside from India. The settlement currenct is USD.

(iii). CCAvenue.com: Opt for this payment Gateway, only if your billing adderess and shipping address both are in India. Choose your order currency to be INR as payments made through this payment gateway are settled in Indian Rupee. CCAvenue is the leading credit card processing payment option. You can not only use your credit cards such as Visa, MasterCard, American Express but also have the option of making payment through NetBanking if you have acconts in banks like HDFC, ICICI Bank.


4. Do you accept Cheques as payment option.
We can accept Banker's Cheque or Demaand Drafts from the Indian Buyers if they are not able to pay through credit card or netbanking options.

5. I m from Japan but want the books to be delivered in India. How should I Pay?
If you are from Japan or any other country other than India, choose your currency to be USD or Euro. If you want the books to be delivered in India, use Verisign Payment Gateway or Paypal.com.

6. How many books are there in your database?
We have a very vast database of books published in India. We are distributing books published by over 1300 publishers. Our offline database is over 100,000 titles while the working database available at www.indianbooks.co.in is over 95,000 titles.

7. I am looking for a book, which is not listed in your database.
Please let us know by e-mail the name of the book and publisher, if possible, we will try to arrange one for you.

8. How do you send books?
Books are sent through following means

(i). Ineternational Registered Book Post
(ii). International Courier (through DHL/Fedex etc)
(iii). Registered Book Post (within India Only)
(iv). Through courier all over India.

9. What is the delivery period?
Generally, books are shipped within 0-5 days of confirmation of your order. It takes about 12-30 days to reach books in USA and within 12-20 days in most European countries from the date of delivery.
The delivery through courier takes about 3-7 days.
If your shipping address is within India, the delivery may take about 3-7 days through Registered Book Post and and 2-4 days through courier.

10. What is your return policy?
We supply books published by different publishers as they are published. Therefore, our return policy is limited only if you receive books in very bad condition due to long distance involved. In such cases, we will either send another copy of the book, if available, or issue a refund to the customer the amount charged minus shipping cost.

11. What is your Mail Address

You may contact us at

Oscar Publications
302, Nitika Tower-II
Azadpur Commercial Complex
Delhi - 110 033
India
Phone: 91-11-27676826
Fax: 91-11-27671921


If you have any further queries please contact us at support@indianbooks.co.in